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Salesforce Salesforce-Associate Exam is a multiple-choice exam that consists of 60 questions. Salesforce-Associate exam is timed, and candidates have 105 minutes to complete it. The passing score for the exam is 65%, and candidates who pass the exam will receive the Salesforce-Associate certification. Salesforce Certified Associate certification is recognized globally and can help individuals to gain employment in the Salesforce ecosystem. Overall, the Salesforce Salesforce-Associate Exam is a great way to start your journey in the world of Salesforce and to demonstrate your knowledge and skills to potential employers.

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Salesforce Certified Associate Sample Questions (Q110-Q115):

NEW QUESTION # 110
A Salesforce associate wants to learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way.
Which resource should they use?

  • A. Salesforce Help
  • B. Trailhead
  • C. Trailblazer Community

Answer: B

Explanation:
Trailhead is the resource that the Salesforce associate should use to learn more about converting leads to contacts in an asynchronous, gamified way. Trailhead is a learning platform that provides interactive, online, and free courses for anyone who wants to learn Salesforce skills and earn credentials. Trailhead allows the user to learn at their own pace, in their own time, and in their own way. Trailhead also provides gamification features, such as badges, points, and ranks, to motivate and reward the user for their learning progress.
Trailhead has a module called Lead Management that covers the topic of converting leads to contacts, among other topics. Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features.
Salesforce Help is not a learning platform, and it does not provide gamification features. The Trailblazer Community is a resource that provides an online platform where Salesforce users, partners, employees, and experts can connect, collaborate, and learn from each other. The Trailblazer Community is not a learning platform, and it does not provide gamification features.


NEW QUESTION # 111
Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization.
Which user setting need updating to allow Edit access?

  • A. Public Group
  • B. Permission Set
  • C. Queue

Answer: B

Explanation:
Explanation
Permission sets are used to grant additional access to users based on their functional or departmental needs. A permission set can be assigned to multiple users, regardless of their profile. A permission set can include field-level security settings that allow edit access to specific fields on an object. Queues are used to group records and assign them to a team of users who can work on them. Public groups are used to group users, roles, or other groups for the purpose of sharing records or sending email.


NEW QUESTION # 112
Refer to the image below:

A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?

  • A. Grand Total and Subtotals
  • B. Subtotals and Detail Rows
  • C. Row Counts and Grand Total

Answer: C

Explanation:
The switches that the associate should toggle to only show the Record Count are Row Counts and Grand Total. Row Counts is a switch that shows the number of rows in the report, which is the same as the number of records. Grand Total is a switch that shows the sum, average, minimum, maximum, or other aggregate functions of a numeric field in the report. By toggling these two switches on and the other two switches off, the associate can see the Record Count and the Grand Total of the report, without seeing the individual records or the subtotals. Subtotals and Detail Rows are switches that show the breakdown and the details of the records in the report, which are not needed for the Record Count.


NEW QUESTION # 113
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should meet this need?

  • A. Service Cloud
  • B. Experience Cloud
  • C. Sales Cloud

Answer: A

Explanation:
Explanation
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self-service, and analytics.


NEW QUESTION # 114
A Salesforce associate deletes an Account of a company that recently went out of business.
Which other related records are automatically deleted?

  • A. Any related opportunities
  • B. Any related leads
  • C. Any related cases

Answer: A

Explanation:
When an account is deleted, any related opportunities are also deleted, unless they are closed or have a contract associated with them.


NEW QUESTION # 115
......

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